FAQ

  1. What is soft play equipment?

Soft play is an activity for children that involve playing in a specially designed area with soft surfaces and equipment. 

2. How much space is required for set up? 

It depends on which package you order. Check out the Packages page to see your options.

3. How long is the rental time? 

Rentals are for up to 4 hours. Additional hours can be purchased. 

4. Do you require a payment to book?

Yes, each package require a 35% retainer to secure the package and date. 

5. Can you set up inside or outside? 

Yes. Set up can be inside or outside. It does require a flat, dry surface clear from debris, dirt, gravel, stick, rocks, etc. The bumper cars cannot be set up on grass. Concrete or hard surface is the preferred surface type.  

6. What are your guidelines for inclement weather?

We do not set up outside if there is a 30% or more chance of rain the day of the event. We do not set up if the ground is wet or currently raining. You do have the option to relocation or reschedule your party. This option is available once. See contract for more information. 

7. What happens if the set-up space is not cleared prior to set up? 

We do not rearrange or move customer property. It is the responsibility of the renter to ensure the area is ready for set up. If the area is not ready, we will wait up to 30 minutes but that time comes off of the rented time not the set up time. In the event of stacked parties, we will leave to avoid tardiness at the next drop off. See contract for more details.

8. What area do you service and do you TRAVEL? 

We service Birmingham and surrounding areas. Delivery charge is included for up to 20 miles round trip from our home office and $1.25 cent for every mile outside of the 20.  Contact us with your event address to verify if you are in our service area. 

9. What if I need to cancel? 

Cancellations are accepted however all sales are final. See contract for details.

10. What is the cleaning process. 

All of our equipment is cleaned after each event. We deep clean all products with professional grade cleaner and sanitizer. 

11. What happens if something is damaged? 

Everyone must sign an Equipment Liability Form during booking. You are responsible for all damages, lost, or theft of the equipment while in your possession. See contract for more details.

12. Do you book on holidays?

Some holidays and holiday weekends are available. There is a holiday fee attached to all holiday bookings.

13. Is there a Damage Fee?

Yes, all packages require a refundable damage fee. It is refundable as long as all guidelines outlined in the signed contract are followed.