FAQ
Soft play is an activity for children that involve playing in a specially designed area with soft surfaces and equipment.
See each product description page for individual sizing. Each set up is unique with its own special requirements.
Rentals are for up to 4 hours. Additional hours can be purchased.
Yes, each package require a 35% retainer to secure the package and date.
Yes. Set up can be inside or outside. It does require a flat, dry surface clear from debris, dirt, gravel, stick, rocks, etc. The bumper cars cannot be set up on grass. Concrete or hard surface is the preferred surface type.
We do not set up outside if there is a 30% or more chance of rain the day of the event. We do not set up if the ground is wet or currently raining. You do have the option to relocation or reschedule your party. This option is available once. See contract for more information.
We do not rearrange or move customer property. It is the responsibility of the renter to ensure the area is ready for set up. If the area is not ready, we will wait up to 30 minutes but that time comes off of the rented time not the set up time. In the event of stacked parties, we will leave to avoid tardiness at the next drop off. See contract for more details.
We service Birmingham and surrounding areas. Delivery charge is included for up to 20 miles from our home office and $1.25 cent for every mile outside of the 20. Contact us with your event address to verify if you are in our service area.
Oh no! Now why would you want to do that? But we know things happen so if you need to cancel we do offer change of date and/or venue. All payments except the Damage Fee is non-refundable.
Germs are yucky! All of our equipment is cleaned after each event. We deep clean all products with professional grade cleaner and sanitizer.
You are responsible for all damages, lost, or theft of the equipment while in your possession. See contract for more details.
Some holidays and holiday weekends are available. There may be a peak season fee.
Yes, all packages require a refundable security fee. It is refundable as long as all guidelines outlined in the signed contract are followed.