Question 1

What is soft play equipment?

Accepted Answer

Soft play is an activity for children that involve playing in a specially designed area with soft surfaces and equipment.

Question 2

How much space is required for set up?

Accepted Answer

See each product description page for individual sizing. Each set up is unique with its own special requirements.

Question 3

How long is the rental time?

Accepted Answer

Rentals are for up to 4 hours. Additional hours can be purchased.

Question 4

Do you require a payment to book?

Accepted Answer

Yes, each package require a 35% retainer to secure the package and date.

Question 5

Can you set up inside or outside?

Accepted Answer

Yes. Set up can be inside or outside. It does require a flat, dry surface clear from debris, dirt, gravel, stick, rocks, etc. The bumper cars cannot be set up on grass. Concrete or hard surface is the preferred surface type.

Question 6

What are your guidelines for inclement weather?

Accepted Answer

We do not set up outside if there is a 30% or more chance of rain the day of the event. We do not set up if the ground is wet or currently raining. You do have the option to relocation or reschedule your party. This option is available once. See contract for more information.

Question 7

What happens if the set-up space is not cleared prior to set up?

Accepted Answer

We do not rearrange or move customer property. It is the responsibility of the renter to ensure the area is ready for set up. If the area is not ready, we will wait up to 30 minutes but that time comes off of the rented time not the set up time. In the event of stacked parties, we will leave to avoid tardiness at the next drop off. See contract for more details.

Question 8

What area do you service and do you TRAVEL?

Accepted Answer

We service Birmingham and surrounding areas. Delivery charge is included for up to 20 miles from our home office and $2.25 cent for every mile outside of the 20.  Contact us with your event address to verify if you are in our service area.

Question 9

What if I need to cancel?

Accepted Answer

Oh no! Now why would you want to do that? But we know things happen so if you need to cancel we do offer change of date and/or venue. All payments except the Damage Fee is non-refundable.

Question 10

What is the cleaning process.

Accepted Answer

Germs are yucky! All of our equipment is cleaned after each event. We deep clean all products with professional grade cleaner and sanitizer.

Question 11

What happens if something is damaged?

Accepted Answer

You are responsible for all damages, lost, or theft of the equipment while in your possession. See contract for more details.

Question 12

Do you book on holidays?

Accepted Answer

Some holidays and holiday weekends are available. There may be a peak season fee.

Question 13

Is there a Security/Damage Fee?

Accepted Answer

Yes, all packages require a refundable security fee. It is refundable as long as all guidelines outlined in the signed contract are followed.

Let's turn your party into a playground

FAQ